Refund Policy
This Refund Policy covers fees billed to an organization under a ReliefCommand service agreement with DylTec Co. ("ReliefCommand," "we," "us"). It expands on Section 5 of our Terms of Service . Read that section alongside this page.
1. How fees work
Your organization pays for ReliefCommand under a service agreement that sets the fees and the billing schedule, and we invoice for them. The app has no checkout and no billing portal. Nothing inside it takes a payment.
2. Ending an agreement
An organization manager can end the agreement at any time by contacting us. Ending it stops future invoices but doesn't cut access short: the Service stays available through the period your organization has already paid for. We don't prorate or refund the unused portion of a period ended early.
3. Refunds
As stated in our Terms of Service, fees are refundable only where the agreement provides or the law requires, and this section is that statement. Because access continues through the period you've paid for, we don't refund or credit partial periods, downgrades, or simply not using the product. We do make an exception, reviewed case by case, for:
- A duplicate or accidental invoice.
- A billing error on our end (wrong agreement, wrong quantity, wrong amount).
- An extended outage that materially prevented you from using the Service.
Requests are handled fastest within 14 days of the invoice in question. Reach out sooner rather than later.
4. How to request one
Email support@dyltec.com or use the contact page with your organization name and the invoice you're asking about. We'll confirm the outcome by email; we return an approved refund the same way your organization paid.
5. Unpaid or disputed invoices
An unpaid invoice is settled directly between your organization and us. If you believe an invoice is wrong or unauthorized, contact us first. A dispute filed with your bank takes longer to resolve than reaching out directly.
6. Changes to this policy
We may update this policy from time to time. Questions about it: support@dyltec.com or 1741 Dexter St, Dubuque, IA 52001.